Section 01
Marketing & Guest Experience
For the team driving trip frequency, time on device, on-property spend, and the promotions that move them.
Every screen on the property is now yours to program — by zone, by daypart, in real time. The reach that used to live on a handful of dedicated signs now covers the whole floor.
Push a message to every screen in under two minutes.
With LUCI, you can push a marketing message from your own device to the whole floor or a single set of zones, and it’s live in moments. Then it drops back to the scheduled plan when you’re done.
- React while the moment still matters, instead of after it passes
- No ticket, no call, no waiting on another team’s queue
- Every screen stays current — none stranded on yesterday’s message
Relevant support portal articles
Digital Signage - Access CMS from LUCI Editing a Source Video ControlDaypart your restaurant promotions to catch guests at the decision point.
Schedule a dining spot to run across the floor in the hour before lunch and again before dinner — the windows when guests are deciding whether to stay on property or head out — then reset the regular rotation automatically. Set the timing once and it repeats every day.
- Capture covers that would otherwise walk out the door
- Reach guests anywhere on the floor, not just the screens by the restaurants
- Lift on-property spend in the same move
Relevant support portal articles
Digital Signage - Access CMS from LUCI Editing a Source Event Scheduler - Create, Edit & DeletePut your video wall to work for marketing: run it full or split it into zones.
A video wall is the focal point of a space — the sportsbook, the bar, the entrance. With LUCI, set it up as a set of layouts (presets): one runs the full wall as one big display; another carves out side panels for promo ads, odds, or branding. Switch between them with a tap, or schedule the switch for the moment it matters.
- One wall, multiple layouts — switch with a tap or on a schedule
- Carve out zones for marketing without giving up the main feed
- Reconfigure the layout yourself — no integrator visit
Relevant support portal articles
Video Walls - Custom or Processor-ControlledBuild an event campaign that escalates automatically.
Schedule a rotation that grows an event’s presence — more zones, more frequency — as the date approaches, and fills your slow dayparts with loyalty and dining offers in between. Build it once; it ramps and resets on its own.
- Build momentum toward an event without touching it daily
- Put historically slow windows to work instead of waiting them out
- Return the floor to normal automatically, with no stale content left running
Relevant support portal articles
Digital Signage - Access CMS from LUCI Editing a Source Event Scheduler - Create, Edit & DeleteNeed a hand? Your FDE can walk you through any of this — or browse the support portal for the step-by-step guides.
Section 02
Gaming & Operations
For the team responsible for floor performance, guest experience, and the energy that keeps players on device.
The floor environment — sound, visuals, lighting, energy — now runs on purpose: matched to the daypart, the crowd, and the moment.
Set your floor’s audio to match the room’s energy, all day.
Build an audio schedule that moves the way your floor does — lighter in the morning, building through the afternoon, peaking in the evening, and easing back after the late-night crowd thins. Each zone follows its own curve, and the transitions happen on their own.
- Keep the room feeling alive without a manager riding the faders
- Match energy to the crowd you actually have at each hour
- Give every shift the same intended sound
Relevant support portal articles
Audio Control Event Scheduler - Create, Edit & DeleteMake every jackpot a floor event, automatically.
When a jackpot hits, a coordinated preset fires in that zone — accent lights pulse, audio swells for a beat, nearby screens flash a celebration — then everything resets on its own. The response is calibrated per area so it fits the space. If the jackpot preset doesn’t already exist, the guide below walks you through building one from scratch.
- Turn one guest’s win into energy the whole floor feels
- Create a sense of action that keeps nearby players engaged
- Deliver it every time, without any manual effort
Relevant support portal articles
How to Use PresetsPage the property without cutting the music.
LUCI’s announcement system uses priority ducking — a page overrides a zone’s audio for a moment, then the regular audio returns on its own. Page a guest, call a team member, or run a promo over the floor audio from any device, without a walk to the booth and without killing the music.
- Page from anywhere — no walk to the booth, no dedicated mic
- The music dips for the page, then comes back on its own
- One system for guest pages, team pages, and promo spots
Relevant support portal articles
Announcement ControlReconfigure the floor’s video wall for a tournament or event.
The big video wall on the floor isn’t stuck in one layout. Set it up as a set of presets — full wall for the tournament finale, zoned for leaderboards and branding — and switch between them with a tap, or schedule the switch for tip-off. When it’s over, one tap returns it to the everyday layout.
- One wall, multiple layouts — switch with a tap or on a schedule
- Full wall for the moment that matters, zoned for the rest
- Reconfigure it yourself — no integrator visit
Relevant support portal articles
Video Walls - Custom or Processor-ControlledNeed a hand? Your FDE can walk you through any of this — or browse the support portal for the step-by-step guides.
Section 03
A/V & Facilities
For the team responsible for keeping the property running.
The whole property’s audio and visual environment runs from one interface — every display, source, and zone, on or off site. Build it once, then manage by exception; the floor holds its baseline on its own, and your day shifts from execution to oversight.
Build the whole property’s schedule in one session, then let it run.
Spend some time configuring audio, displays, and zone behavior for every daypart, weekday and weekend, from one place. Once it’s built it runs itself, with a locked baseline underneath so the floor stays consistent no matter who opened — and you update any piece in real time without taking the rest offline.
- Trade daily execution for oversight and the occasional adjustment
- Eliminate the drift that creeps in shift to shift
- Change one thing without disturbing anything else
Relevant support portal articles
How to Use Presets Event Scheduler - Create, Edit & DeleteResolve service requests from wherever you are — including after hours.
A manager flags that the bar audio is off; you open that zone from your phone, adjust the level, and confirm it’s right — on property or off. Physical presence is reserved for genuinely physical problems, and every change logs itself.
- Close out most issues in minutes, without a walk or a drive
- Know whether a call really needs an on-site trip before anyone makes it
- Keep an automatic record without a separate documentation step
Relevant support portal articles
Login & NavigationSwap any source without a truck roll.
When a channel changes, a feed needs updating, or you want to repurpose a screen, edit the source on the map yourself. Update it once and every display drawing from that source picks up the change — no integrator visit, no truck roll, no waiting on a vendor.
- Change a channel or feed yourself, the same day you decide to
- One edit propagates to every display using that source
- Skip the integrator visit and the vendor wait
Relevant support portal articles
Editing a SourceConfigure a private event once, then activate it and let it revert on its own.
Build the full A/V setup for a banquet, concert, or private event as a named preset — custom audio mix, branded screen content, zone-specific settings — and enter the number of minutes until it should revert. The preset runs for the event and returns the property to its baseline on its own, with no tap to switch it off. If you don’t already have a preset built, the guide below starts from scratch.
- Deliver a polished event without rebuilding it each time
- Hand activation to anyone — it’s one tap, not a checklist
- Guarantee the floor returns to normal the moment it’s over
Relevant support portal articles
How to Use PresetsNeed a hand? Your FDE can walk you through any of this — or browse the support portal for the step-by-step guides.
Section 04
IT & Technology
For the team responsible for system integrity, uptime, and infrastructure.
A/V is now standard infrastructure on the network you already run — visible, governed, and logged like everything else. No proprietary black boxes, no specialist truck roll to find out what’s happening.
Add an endpoint to LUCI — video, audio, or lighting.
When a new display, speaker zone, or lighting system lands on your network, bring it onto LUCI yourself — no integrator truck roll. Enter the device’s IP, name it, assign it to a venue, and it’s on the map for every authorized user on that venue to reach.
- Stand up new hardware yourself, on your schedule
- One click-path covers video, audio, and lighting
- Every endpoint you add is visible, tagged, and managed like the rest of the network
Relevant support portal articles
Endpoint Manager for Adding Endpoints to the MapKeep every config, backup, and guide for your system in one place.
Your system’s config files, backups, user guides, and walkthrough videos already live in one spot your team can reach any time — so a lot of issues you can clear yourself, without a phone call to your integrator or a ticket into a vendor queue.
- Self-serve the common issues instead of waiting on a vendor
- Every config and backup is documented and reachable
- File issues through the support site when you do need help
Your FDE Not sure where your config docs, backups, and guides live? Your FDE can point you to them.
Define who can change what — by role, by zone, by team.
Set role-based permissions centrally so Marketing controls content, A/V controls schedules and levels, and no one reaches outside their lane — enforced by the platform and managed from a single administrative view.
- Give each team exactly the access it needs, nothing more
- Reduce the risk of an accidental change to the wrong zone
- Adjust permissions in one place as roles change
Relevant support portal articles
User PermissionsSee device health across the property at a glance.
Zoom out on the property map and LUCI clusters every endpoint into a single colored circle — green means the cluster is all online, yellow means at least one device is offline, red means at least one is powered off. Click a cluster to break it apart and see exactly which device needs attention, so a dead screen gets caught before a guest ever notices it.
- Spot offline and powered-off devices before a guest does
- Read the whole property’s health in one glance, not zone by zone
- No polling or walk-arounds — the map tells you where to look
Relevant support portal articles
Map ClusteringNeed a hand? Your FDE can walk you through any of this — or browse the support portal for the step-by-step guides.
Section 05
Finance
For everyone responsible for how A/V investment appears on the balance sheet.
A/V moves from a capital line to a predictable platform investment — and, for the first time, becomes something you can measure. The cost structure your old A/V budget was built around no longer applies.
Replan the capital you’d reserved for the next A/V refresh.
The proprietary hardware that needed a full refresh every five to seven years is replaced by a software platform on a predictable annual line. Capability now arrives through updates rather than capital purchases, which changes the refresh request that used to drive your A/V budget.
- Free the capital you’d set aside for the next hardware cycle
- Trade a lumpy refresh expense for a predictable annual line
- Forecast A/V spend instead of bracing for the next big ask
Cut or renegotiate the vendor and integration contracts LUCI replaces.
A large share of A/V’s old operating cost lived outside the property, in vendor and integration contracts that existed because the expertise didn’t. That control is internal now, so the contracts written around the old limitations are yours to consolidate or end.
- Recover spend on scopes your team now handles directly
- Consolidate overlapping vendors into one managed relationship
- Retire contracts built around limitations that no longer exist
Start measuring A/V as a revenue contributor, not just a cost.
When marketing runs dining dayparts, loyalty pushes, and event countdowns through LUCI, that activity becomes part of a traceable campaign. Pair it with your performance data and you can compare campaign windows against baseline periods instead of treating A/V as a flat facility cost.
- Build a defensible link between A/V activity and results
- Evaluate A/V spend alongside marketing, not just facilities
- Give ownership a revenue story, not just an expense line
Document and defend your A/V spend with platform data.
For the first time there’s an auditable record beneath the A/V investment — what’s running, what it costs, and how it’s used across teams. When ownership asks for justification, the utilization and performance data is already there.
- Answer “what are we getting for this?” with real numbers
- Tie spend to specific capabilities and outcomes, not overhead
- Walk into budget conversations with evidence in hand
Need a hand? Your FDE can walk you through any of this — or browse the support portal for the step-by-step guides.
Section 06
General Management
For the leader responsible for total property performance: revenue, guest experience, and operational consistency.
The whole guest experience is now something you can see and direct. The value compounds when every function turns it on — your role is to set the floor strategy, keep it consistent, and make sure no team leaves capability on the table.
Walk the floor with an iPad and take the controls yourself.
LUCI runs from any device. On your next walkthrough, open the dashboard on your device of choice and make a live change — flip a screen, adjust a zone’s audio, switch a preset — from wherever you’re standing, and confirm that what the platform reports matches what you see in person.
- See and shape the guest experience without leaving the floor
- Verify the floor is running the way it’s supposed to, live
- Build your own fluency instead of relying on one operator
Relevant support portal articles
Login & NavigationSchedule a morning reset so the floor always wakes up looking right.
A TV gets flipped to local news, a screen gets left on the wrong input — it happens. A scheduled reset returns every display to its assigned content during the quiet 5–7am window, before morning traffic picks up — with no one checking and nothing left to chance.
- Start every day with a floor that’s already correct
- Erase last night’s stray changes automatically
- Free your team from a manual morning checklist
Relevant support portal articles
Event Scheduler - Create, Edit & DeleteSchedule a recurring guest-experience strategy meeting with the whole team.
The floor performs best when teams plan it together. Put a standing session on the calendar where Marketing, Operations, A/V, and IT decide how the floor builds energy, which messages run where, and how it responds to events — then each team executes against the shared plan.
- Turn a shared floor into a single, intentional strategy
- Empower each team to move fast because everyone knows the plan
- Catch conflicts before they play out in front of guests
Set LUCI to open to the zone you walk first.
Most General Managers walk the property on a familiar route each shift — the loop they take to read the floor. Configure LUCI to open the map right where that walk begins, and the dashboard meets you there on every login, with no panning or zooming to find your bearings. Each manager can save their own starting view, so every walkthrough starts where it should.
- Open LUCI already oriented to the zone you care about
- Give each manager their own starting view
- Stop pinching and panning before every walkthrough
Relevant support portal articles
Create a Saved Map StateNeed a hand? Your FDE can walk you through any of this — or browse the support portal for the step-by-step guides.
Section 07
Next Step
Everything here is already yours.
You now have what you need to put LUCI to work across your property. Start where you already have a reason to act, test the features in a low-risk environment, and watch the capability compound from there.
Marketing · Gaming & Operations · A/V & Facilities · IT · Finance · General Management
Your Field Delivery Engineer can walk any team through setup — just ask.
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